Support Technician
NeuBeam NeuBeam Onancock, VA Onancock, VA Full-time Full-time Estimated:
$36.
6K - $46.
4K a year Estimated:
$36.
6K - $46.
4K a year 2 days ago 2 days ago 2 days ago Declaration Networks Group Inc.
(DNG), recognized by Inc.
5000 the past three years as one of America's fastest growing private companies, connects residential and business customers with our NeuBeam internet and voice services.
We design, build, and operate cutting edge wireless and fiber broadband networks including a large network on ESVA with continuing expansion plans.
The company is a past winner of the Community Broadband Innovative Partnership of the Year Award from the National Association of Telecommunications and Advisors (NATOA) and offers an exciting and dynamic work environment.
Why Join NeuBeam? The company is expanding and you can be part of our exciting team.
Full benefits package, including medical, dental, vision, life insurance, and 401k.
NeuBeam is a moving and growing company with career advancement opportunities.
We are an employee-focused company and have been operating in several markets around the U.
S.
since 2015.
Support Technician The Support Technician is primarily responsible for providing technical support by phone to customers of the NeuBeam ISP network from our Onancock, VA office location.
In this role, you support your local community by ensuring we provide the best possible internet and broadband service.
Only qualified candidates who live locally should apply.
Support Technician Requirements:
2-3 years remote technical support/help desk experience.
Good understanding of networking fundamentals.
Experience supporting basic router and switch functions.
(NAT, DHCP, Port forwarding, VLAN's, DNS, ICMP).
Experience supporting 802.
11 Wi-Fi connectivity.
Experience in a fixed wireless network (PTP and PMP) preferred with a good grounding in RF fundamentals.
Experience working with customer management and ticketing software.
Self-motivated, able to work productively with minimal supervision.
Proficient with basic Microsoft Office applications (Word, Excel, etc.
).
Excellent communication skills, ability to document complex technical issues.
Must be organized and able to manage multiple schedules.
Experience supporting desktop and mobile operating systems.
Customer service training, an ability to maintain call control and work with customers to resolve issues.
Flexible schedule (occasional on-call and shift work may be required).
Some administrative duties required.
Candidates should have a caring attitude towards customer needs and expectations, a positive mental attitude, and a willingness to learn our systems and practices.
Applicants should have the ability to handle customer interaction in a professional and courteous manner.
Candidate should have a clean driving record Job Type:
Full-time
Benefits:
401(k) Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Life insurance Paid time off Vision insurance Schedule:
8 hour shift Monday to Friday On call COVID-19 considerations:
All of our personnel are very vigilant regarding Covid-19 and we are taking all necessary precautions as appropriate.
Application Question(s):
Do you have a clean driver's license? Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
$36.
6K - $46.
4K a year Estimated:
$36.
6K - $46.
4K a year 2 days ago 2 days ago 2 days ago Declaration Networks Group Inc.
(DNG), recognized by Inc.
5000 the past three years as one of America's fastest growing private companies, connects residential and business customers with our NeuBeam internet and voice services.
We design, build, and operate cutting edge wireless and fiber broadband networks including a large network on ESVA with continuing expansion plans.
The company is a past winner of the Community Broadband Innovative Partnership of the Year Award from the National Association of Telecommunications and Advisors (NATOA) and offers an exciting and dynamic work environment.
Why Join NeuBeam? The company is expanding and you can be part of our exciting team.
Full benefits package, including medical, dental, vision, life insurance, and 401k.
NeuBeam is a moving and growing company with career advancement opportunities.
We are an employee-focused company and have been operating in several markets around the U.
S.
since 2015.
Support Technician The Support Technician is primarily responsible for providing technical support by phone to customers of the NeuBeam ISP network from our Onancock, VA office location.
In this role, you support your local community by ensuring we provide the best possible internet and broadband service.
Only qualified candidates who live locally should apply.
Support Technician Requirements:
2-3 years remote technical support/help desk experience.
Good understanding of networking fundamentals.
Experience supporting basic router and switch functions.
(NAT, DHCP, Port forwarding, VLAN's, DNS, ICMP).
Experience supporting 802.
11 Wi-Fi connectivity.
Experience in a fixed wireless network (PTP and PMP) preferred with a good grounding in RF fundamentals.
Experience working with customer management and ticketing software.
Self-motivated, able to work productively with minimal supervision.
Proficient with basic Microsoft Office applications (Word, Excel, etc.
).
Excellent communication skills, ability to document complex technical issues.
Must be organized and able to manage multiple schedules.
Experience supporting desktop and mobile operating systems.
Customer service training, an ability to maintain call control and work with customers to resolve issues.
Flexible schedule (occasional on-call and shift work may be required).
Some administrative duties required.
Candidates should have a caring attitude towards customer needs and expectations, a positive mental attitude, and a willingness to learn our systems and practices.
Applicants should have the ability to handle customer interaction in a professional and courteous manner.
Candidate should have a clean driving record Job Type:
Full-time
Benefits:
401(k) Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Life insurance Paid time off Vision insurance Schedule:
8 hour shift Monday to Friday On call COVID-19 considerations:
All of our personnel are very vigilant regarding Covid-19 and we are taking all necessary precautions as appropriate.
Application Question(s):
Do you have a clean driver's license? Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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